Frequently Asked Questions
Are You Open To The Public?
Yes our Factory Outlet Shop is open to the public, you do not need to be a business or have an ABN to purchase from us.
Where is the Factory Outlet Shop?
We are located at 2d Arab Road Padstow you can find us on a map here. We are just near Padstow McDonalds and just around the corner from Bunnings not far from the Fairford Road Exit from the M5 motorway.
What are your opening hours?
- Monday - Thursday 7am until 4pm
- Fridays 7am until 5pm
- Saturdays 7am until 1pm
- Closed Public Holidays
Do you deliver?
Yes we do deliver all over Australia subject to certain conditions (see below or click here).
How much is delivery going to cost?
In the Sydney metro are, delivery fees are based on your postcode. Find your postcode and delivery fees by clicking here
Do you offer free delivery?
Yes we offer free delivery in most Sydney metropolitan areas subject to certain minimums which depends on order size and your location. See what it would be for your postcode click here
What about delivery outside of Sydney?
If you are located outside the Sydney metropolitan area or your postcode is not listed on our shipping page then we will use Australia Post or a Courier and we will weigh, measure and email you a quote prior to dispatch. Your order will only be pre-authorised at this stage and can be voided if you don't accept our shipping quote.
Can I arrange my own freight / delivery
Yes you can, many people send Ubers or Couriers or even friends to pick up orders. Simply advise us when placing your order.
Do you deliver frozen and refrigerated goods?
Yes we can deliver frozen and refrigerated goods in the Sydney metro area.
If you are outside of the Sydney metro area we would have to consider it on a case by case basis but please beware that interstate refrigerated freight is expensive so it's not going to be worth it for small orders.
Can you Deliver Butter interstate or in regional areas outside of Sydney?
We can ship butter by courier or Australia Post in the cooler months but it's not recommended in the warmer months. Butter will be wrapped in thermal bubble wrap for protection but we are not responsible for it once it leaves our warehouse.
When will I receive my delivery?
In Sydney we deliver to certain areas on certain days, to see what day we deliver to your area please click here
If we are posting or sending your order by courier, you will be given tracking information. You can request express shipping but it does cost more.
What credit terms do you offer?
We do not offer credit terms
What is the minimum order amount?
There is no minimum order amount.
Who can I speak to?
You can email or call our sales team any time. See our contact information here.