Shipping & Delivery
Sydney Metro Deliveries
- All metro area deliveries take place Monday to Friday (Usually in the morning)
- Free delivery depends on order size and your location
- If your order is below the set minimum for your postcode then we will charge a delivery fee
- You can see the order minimums and delivery fees based on your postcode here.
- We will do our best to meet your delivery date/time however this is not always possible, we will contact you to discuss if required
Sydney Metro Delivery Schedule Guide
*Refer to our Factory Outlet Shop Opening Hours
You can complete your checkout without actually being charged as we only pre-authorise the payment at that stage we don't actually take the money from your credit card/PayPal until the order is ready.
Shipping outside our delivery area - Interstate and Regional
If you require a delivery outside of our normal delivery area, we will generally use a courier or Australia Post. We will contact you to approve the shipping cost prior to charging your Credit Card/PayPal.
Dry Goods - Anything that doesn't require refrigeration will be easy to ship, for every order we will pack, measure and weigh the items and contact you 1st to approve the cost. We will never proceed without your approval.
Frozen & Chilled Products - These items require refrigerated transport which can be very expensive especially for small orders as the cost refrigerated freight companies usually charge based on a minimum pallet space even if it's just a carton.
Once we receive your order with the shipping address, we pack measure & weigh your order and calculate the shipping costs. Remember this is done prior to dispatch so you are not committed.
After we have calculated your shipping costs we will send you a new order to pay for the shipping and then you can choose to proceed or you can tell us to cancel the order.
Please note that we will always by default recommend the most economical shipping method available. You can also request priority shipping (extra charge) or arrange your own shipping at no extra charge.
If we are shipping your goods using a courier or Australia Post it will NOT be insured against loss or damage. We will take great care to package your goods for transport however we can accept no responsibility once the goods have been shipped with a courier or Australia Post. If you are concerned for the welfare of your goods you should contact us prior to dispatch and discuss insurance options or make appropriate arrangements with your own carrier.
Authority To Leave
When making an order which is to be be shipped by Post or Courier, you will be giving us permission to advise the carrier that they have "Authority To Leave". If you live in a secure apartment block or have any concern for the welfare of your delivery then we can make other arrangements specifically suitable to your circumstances.
Delivery time frame
We can arrange urgent deliveries but most deliveries will usually occur within 3 business days subject to a maximum of 7 days from order. The exceptions to this would be those deliveries outsourced to other carriers such as a courier or Australia Post or if we have run out of stock for some reason. Please note that deliveries during peak times such as the lead up to Christmas will see delays from all couriers and also Australia Post. Allow extra time for your delivery to arrive with these carriers and please note that we can not guarantee any specific delivery date or time as it is completely out of our control.
Permission to Return and to Receive Credit
Frozen food cannot be be returned under regulations imposed by the Food Authority (subject to exclusion if product is damaged or if a picking error has occurred). We will accept return of other merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt .We will Issue a Credit to your account or Credit Card in Australian dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
Damaged or Incorrect Merchandise
We will upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise.