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Deliveries

Local Deliveries

  • Free delivery available and depends on order size and your location
  • All local deliveries take place Monday to Friday (usually in the morning).
  • We will do our best to meet your delivery date/time however this is not always possible, we will contact you to discuss if required.

If your order is below the set minimum for your postcode then we will charge a delivery fee. 

You can see the order minimums and delivery fees based on your postcode here

You can complete your checkout without actually being charged (we only authorise the payment at that stage we don't actually take the money from your credit card until the order is ready to be dispatched)

Deliveries outside our delivery area

If you require a delivery outside of our normal delivery area, we will engage the services of a courier or use Australia Post. We will contact you to approve the cost prior to charging your credit card.

Dry (not refrigerated) goods are relatively easy and inexpensive to ship however frozen & chilled products must be shipped using refrigerated transport which can be quite expensive especially for small orders.

Once we receive your order with the shipping address, we will then calculate the transport costs. Remember this is done prior to dispatch so you are not committed. 

After we have calculated your shipping costs we will send you a new order including the shipping and then you can choose to proceed otherwise you can inform us to cancel the order

Please note that we do not profit from shipping and we will always choose the most economical shipping method available. You can also arrange your own shipping at no extra charge. 

Insurance 

If we are shipping your goods using a courier or Australia Post it will NOT be insured against loss or damage. We will take great care to package your goods for transport however we can accept no responsibility once the goods have been shipped with a courier or Australia Post. If you are concerned for the welfare of your goods you should contact us prior to dispatch and discuss insurance options or make appropriate arrangements with your own carrier. 

Delivery time frame 

We can arrange urgent deliveries but most deliveries will usually occur within 3 business days subject to a maximum of 7 days from order. The exceptions to this would be those deliveries outsourced to other carriers such as a courier or Australia Post or if we have run out of stock for some reason.

Permission to Return and to Receive Credit
Frozen food cannot be be returned under regulations imposed by the Food Authority (subject to exclusion if product is damaged or if a picking error has occurred). We will accept return of other merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt .We will Issue a Credit to your account or Credit Card in Australian dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise.