Australia Wide Shipping Guide
Further Information In Detail
1. Authority to Leave
- By placing an order shipped using Standard Shipping via Post or Courier, you grant "Authority to Leave" at the delivery address.
- If you live in a secure apartment or have concerns about delivery security, please contact us before ordering to arrange suitable alternatives.
2. Shipping Costs:
- Prices are subject to change until booking is confirmed.
- Live rates depend on carrier confirmation.
- Any changes will be communicated before dispatch.
- You may decline cost increases, and we will cancel/refund your order if needed.
3. Peak Times
- Expect delays during peak periods like Christmas.
- Couriers and Australia Post may take longer, and we cannot guarantee delivery dates or times.
4. No Delivery Time Guarantees
- Shipping times are beyond our control once orders leave our warehouse.
- For urgent deliveries, you may arrange your own courier or postal pickup—please notify us in advance.
5. Returns & Credits
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- Must be in saleable condition.
- Notify us within 7 days of receipt for return.
- Credit issued in AUD to your account or credit card.
- Return shipping for unwanted items is at the customer's expense.
6. Damaged or Incorrect Items
- We will replace items damaged during delivery or due to picking errors upon request.
- Prior approval is required before returning any items for replacement.
7. Orders and Acknowledgements
As described in our Terms & Conditions, Padstow Food Service reserves the right to refuse any orders which may be submitted to it and will not be bound to fill any orders unless or until they have been accepted by us.